LEGAL NOTICE:
This document has been prepared in accordance with the mandatory legislation of Sweden, including the Avtalslagen (1915:218), the Konsumentköplagen (2022:260), the Köplagen (1990:931), the Distansavtalslagen (2005:59), the Marknadsföringslagen (2008:486), Kreditupplysningslagen (1973:1173), the Inkassolagen (1974:182), and the Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR). In the event of a conflict between these terms and the mandatory legislation, the mandatory legislation shall take precedence.
TABLE OF CONTENTS
Definitions and Interpretation Rules
Scope of application and contracting parties
Formation of the contract and order confirmation
Prices, VAT, and payment terms
Delivery, transportation risk, and delays
Damaged goods and transportation claim
Uncollected shipments
Right of Withdrawal (Consumers)
Product defects, complaints, and warranties
Ownership retention
Limitation of liability
Buyback and returns processing
Processing of Personal Data (GDPR)
Cookies and tracking technologies
Spam prevention and electronic communication
Price guarantee
Force Majeure
Transfer of the contract and receivables
Applicable law and dispute resolution
Changes to the general terms
Contact information and other terms
SECTION 1 – DEFINITIONS AND INTERPRETATION RULES
1.1 Definitions In these general terms, the following meanings are intended:
Company – Grossisten Nordic AB, business ID 559195–5215, with its registered office in Helsingborg, Sweden, which engages in the trade of LED lighting, electrical appliances, and industrial lighting.
Customer – A natural person or legal entity that enters into a contract for the purchase of goods from the Company, regardless of whether it is a Consumer or a Business Customer.
Consumer – A natural person who acts primarily for purposes outside of business activities, as defined by the Consumer Sales Act (2022:260).
Business customer – A legal entity, private entrepreneur, authority, organization, or other commercial operator that acquires goods for purposes related to their business activities.
Product/Products – The products sold by the company, including but not limited to LED lights, electrical devices, cables, switches, distributors, and industrial lighting solutions.
Order – A formal expression of the customer's intent made through the Company's e-commerce platform, email, phone, or other communication channels, requesting the acquisition of specific Products.
Order confirmation – An automatic electronic confirmation that the Company sends to the Customer via email upon receiving and accepting the Order, which confirms the establishment of a binding purchase agreement.
Agreement – A binding purchase agreement that is formed in accordance with section 3 below, together with these general terms and the relevant Order Confirmation.
Delivery date – The day on which the Products are handed over to the Customer or to a party designated by the Customer at the agreed delivery address.
Working day – From Monday to Friday, excluding public holidays in Sweden, holidays, and the period from December 24 to January 1.
B2B – Contracts concluded exclusively between the Company and Business Customers.
B2C – Contracts made between Businesses and Consumers.
Svea Bank – Svea Bank AB, business ID 556158-7634, registered address Sveavägen 46, 111 34 Stockholm. A financial supervisory authority approved banking operator that offers business payment solutions for card payments, direct payments, and consumer invoicing.
1.2 Interpretation Rules
The headings of these general terms are for guidance only and do not affect the interpretation of the content. Words in the singular form include the plural and vice versa, if the context so requires. References to legislation mean the legislation in force at any given time.
PART 2 – APPLICATION AREA AND AGREEMENT PARTIES
2.1 General Application
These general terms and conditions apply to all Orders and Agreements related to the purchase of Products from Grossisten Nordic AB, regardless of whether the purchase is made through the Company's website, email, phone, or any other channel. The terms apply to sales to Customers located in Sweden and other European Union member states, taking into account applicable national and EU legislative provisions.
2.2 Difference Between B2C and B2B Commerce
These general terms include provisions that distinguish between Consumers and Business Customers. In cases where mandatory consumer protection legislation, including but not limited to the Consumer Sales Act (2022:260) and the Distance Selling Act (2005:59), provides the Consumer with more favorable rights than those presented in these terms, the mandatory legislation shall always take precedence.
2.3 Right to Enter into a Contract
Ordering from the company requires that the Customer:
(a) Regarding consumers:
is of legal age, meaning 18 years old and legally competent
(b) Regarding corporate customers:
(b) Yritysasiakkaiden osalta: on oikeushenkilö, jolla on täysi oikeustoimikelpoisuus, ja että Tilauksen tekevällä luonnollisella henkilöllä on asianmukainen nimenkirjoitusoikeus tai muu valtuus tehdä sopimuksia Yritysasiakkaan puolesta.
The company reserves the right to reject Orders from parties whose authorizations cannot be verified, without justification.
2.4 Ordering in one's own name
The Customer must place all Orders in their own name. Ordering on behalf of another person without a verifiable power of attorney is not permitted.
2.5 Typographical and Writing Errors
The company reserves the right to correct obvious printing and typographical errors as well as incorrect prices in product descriptions, listings, and on the website.
PART 3 – FORMATION OF THE CONTRACT AND ORDER CONFIRMATION
3.1 Formation of the Agreement
A legally binding purchase agreement is formed between the Company and the Customer at the moment the Customer confirms their Order through the checkout on the Company's online platform or otherwise gives their binding acceptance of the Company's offer.
3.2 Order Confirmation
As soon as possible after receiving the Order, the Company must send an automatic Order Confirmation to the Customer via email. The Order Confirmation must include: Order number Specification of the ordered Products, quantities, and product numbers Stated price including and excluding VAT Selected payment method Stated delivery address and estimated delivery time Reference to these general terms and conditions
3.3 Automatic Order Processing
The customer is aware and accepts that the Order Confirmation is created automatically through the Company's database system without the manual verification of each individual Order.
3.4 Requirement of Order Confirmation as a Condition
Without the Order Confirmation sent by the Company, a binding contract is not considered to have been formed, regardless of whether payment has been initiated.
3.5 No minimum order quantity
The company currently does not apply a minimum order quantity, processing fee, or card payment when ordering.
SECTION 4 – PRICES, VAT, AND PAYMENT TERMS
4.1 Prices and VAT
All prices on the Company's website are stated as follows: (a) For Consumers: including VAT (25%, unless otherwise stated); (b) For Business Customers: excluding VAT, which will be added according to the applicable statutory tax rate in effect at the time.
4.2 Payment Methods
The company offers the following payment options, all of which – except for the company's own invoicing – are processed and managed by Svea Bank AB:
Direct payment via online banking The online banking payment is processed by Svea Bank AB, and it is available to customers of those banks that are currently supported by Svea Bank's payment platform.
Card payment through Svea Bank
Svea Bank AB processes and manages VISA and Mastercard card payments. All card payments are protected by 3D Secure technology in accordance with the strong customer authentication (SCA) requirements of the PSD2 directive.
Swish shop
Swish payment can be made directly at the checkout or manually to the company's Swish Handel number: 123 166 67 83.
Invoice and installment plan
Invoice and installment plan through Svea Bank (Consumers and Business Customers) Svea Bank AB offers payment after the fact via invoice or installment plan (3–24 months) while acting as a lender and billing service provider.
Company's own billing (For business customers only)
Company's own invoicing (For business customers only) Grossisten Nordic AB offers direct invoicing managed by the company for credit-approved business customers. The following terms apply: Payment terms: Net 30 days from the invoice date Invoicing fee: 39 SEK excluding VAT per invoice Reminder fee: 60 SEK excluding VAT for each sent payment reminder Late payment interest: From the day after the due date, at an interest rate corresponding to the current reference rate of the Riksbank plus eight (8) percentage points Collection fees: An additional 180 SEK (excluding VAT) collection cost Credit assessment: The company checks credit information through UC AB
4.3 Payment Execution
Payment must be made in Euros (€), unless otherwise expressly agreed in writing.
4.4 Payment Delay
In the event of a payment delay, the Company has the right to:
(a) withhold the delivery of new Orders until all outstanding amounts have been paid in full.
(b) terminate the Agreement to the extent that Products have not yet been delivered and demand compensation.
(c) transfer overdue receivables to a collection agency for further action.
PART 5 – DELIVERY, TRANSPORT RISK AND DELAYS
5.1 Delivery Terms and Transfer of Risk
B2B sales: All Products are sold under the delivery term EXW Helsingborg (Ex Works) in accordance with Incoterms 2020. The risk transfers to the Business Customer at the moment the Products are made available at the Company's warehouse in Helsingborg.
B2C transactions: For consumers, the risk transfers in accordance with the Consumer Sales Act (2022:260), that is, when the Product is actually delivered to the Consumer.
5.2 Shipping Costs
5.2 Shipping Costs Shipping costs are not included in the product price and are itemized separately at checkout during the order process. Shipping costs start from 63.20 SEK excluding VAT.
5.3 Estimated delivery time
5.3 Estimated Delivery Time Delivery times are estimates and not guarantees, unless the Company explicitly and in writing confirms a binding delivery date.
5.4 Delivery Delay
In the event of a delivery delay, the following shall apply:
(a) Consumers: The consumer has the right to demand delivery within a reasonable additional time, to terminate the Agreement if delivery does not occur within the additional time, and to claim compensation for actual damages.
(b) Business Customers: A business customer has the right to demand delivery, cancel the purchase if the delay is significant, and/or claim compensation for verified direct damages.
5.5 Incorrect Delivery Information
The customer is responsible for providing accurate and complete delivery information at the time of the order.
PART 6 – DAMAGED GOODS AND TRANSPORT CLAIMS
6.1 Duty to Inspect
Upon receiving the shipment, the Customer must carefully inspect the product's packaging and condition.
6.2 Visible damages
If there are visible damages to the Product or its packaging upon receipt, the Customer must:
(a) must be reported immediately to the carrier in connection with the delivery.
(b) damage to be documented with photographs or video recordings
(c) must be reported to the Company in writing within three (3) Business Days of receipt of the damage.
6.3 Hidden damages
6.3 Hidden Damages Damages that were not visible at the time of receipt must be reported to the carrier as soon as possible and no later than seven (7) calendar days from the date of receipt.
6.4 Consequences of Negligence
6.4 Consequences of Negligence Failing to report visible damages may mean for Business Customers that the right to claim for transportation damage against the Company is limited or extinguished.
SECTION 7 – NON-RETURNABLE SHIPMENTS
7.1 Administrative costs of not picking up
7.1 Administrative Fees for Not Picking Up If the Customer does not pick up the shipment without a valid reason and it is returned to the Company as a result, the Customer will be charged an administrative fee of 390 SEK excluding VAT or 20% of the order amount excluding VAT, whichever amount is greater.
7.2 Return Freight
7.2 Return Freight In addition to the administrative fee, the Customer will be charged the actual costs incurred from the return transportation.
7.3 Storage Costs and Additional Delivery Attempts
Any potential storage costs and costs incurred from failed delivery attempts will be charged to the Customer retroactively based on actual expenses.
7.4 Consumers and the Right of Withdrawal
7.4 Consumers and the Right of Withdrawal For consumers, refusing to accept delivery may signify the exercise of the Right of Withdrawal, provided it occurs within the 14-day period and for the correct formal reasons.
SECTION 8 – RIGHT OF WITHDRAWAL (CONSUMERS)
8.1 Scope of the Right of Withdrawal
8.1 Scope of the Right of Withdrawal Consumers who have entered into a distance contract with the Company have the right to withdraw from the Agreement without giving any reason within fourteen (14) calendar days from the day on which the Consumer has physically received the Product.
8.2 Use of the Right of Withdrawal
To exercise the right of withdrawal, the Consumer must inform the Company of their unequivocal decision to cancel the Agreement before the deadline specified in section 8.1.
The notification can be sent:
(a) by email to: [email protected]
(b) in writing by mail to the address: Grossisten Nordic AB, Trintegatan 1, 253 68 Helsingborg
(c) by phone at the number: +46 42 456 91 50
8.3 Product Returns
The Consumer must return the Product to the Company without undue delay and no later than fourteen (14) calendar days from the day the Consumer has notified the Company of the exercise of the Right of Withdrawal.
8.4 Return Freight
The consumer is responsible for the direct costs arising from the return of the Product.
8.5 Responsibility for Impairment
The consumer is responsible for the decrease in the value of the goods that results from handling other than what is necessary to ascertain the nature, characteristics, and functioning of the goods.
8.6 Repayment
The Company must refund all payments received from the Consumer, excluding the original delivery cost, without undue delay and at the latest within fourteen (14) calendar days.
8.7 Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to the following cases:
(a) Products that have been made or modified according to the Consumer's specific instructions
(b) Products that cannot be returned due to their nature
(c) Sealed product that is not suitable for return for health or hygiene reasons and whose seal has been opened after delivery
(d) Products that, due to their nature, become inseparably mixed with other products after delivery.
8.8 No right of withdrawal for business customers
The right of withdrawal applies exclusively to Consumers. Business customers do not have a statutory right of withdrawal.
SECTION 9 – PRODUCT DEFECTS, COMPLAINTS, AND WARRANTIES
9.1 Defects
The product is defective if it does not conform to the Agreement in terms of its nature, quantity, quality, characteristics, functionality, or other such attributes that the Customer could reasonably have expected.
9.2 Complaint Period
(a) Consumers: The consumer has the right to complain about a defect in the Product within three (3) years from the day the Consumer received the Product. (b) Business Customers: The right of business customers to make a complaint expires two (2) years after the delivery of the goods.
9.3 Burden of Proof
(a) Consumers: A defect that appears within one (1) year of receipt is assumed to have existed at the time of delivery.
(b) Business Customers: The business customer has the burden of proof that the defect existed at the time of delivery.
9.4 Complaint Procedure
The customer must contact the Company in writing via email at [email protected] and provide information about the Product's quality, order number, and a detailed description of the nature of the defect, as well as obtain a return authorization number (RMA number) from the Company before returning the Product.
9.5 Rights in Case of Error
(a) Consumers: In the case of a confirmed error, the Consumer has the right to primarily demand a correction or a new delivery.
(b) Business Customers: In the case of a confirmed error, the Business Customer has the right to demand correction, a new delivery, a price reduction, or, in the case of a significant error, the cancellation of the contract and compensation for damages.
9.6 Manufacturer's Warranty
In addition to the statutory right of complaint, the products may have a manufacturer's warranty.
9.7 Non-applicable causes of errors
The right to claim does not apply to defects or damages resulting from normal wear and tear, improper handling, incorrect installation, or unauthorized modifications.
SECTION 10 – RETENTION OF TITLE
10.1 Transfer of Ownership
Ownership of all delivered Products remains with Grossisten Nordic AB until the Customer has paid all amounts related to the Agreement in full.
10.2 Limitation of Customer Control
Until full payment has been made, the Customer does not have the right to transfer, pledge, rent, or otherwise dispose of the Products in violation of the Company's ownership rights.
10.3 Right to Reclaim Goods
In the event of a customer's payment delay, the Company has the right to reclaim the delivered Products for which full payment has not been made.
10.4 Return shipping costs
Shipping costs are not refunded in connection with the return of Products, unless the return is solely due to an incorrect delivery made by the Company.
SECTION 11 – LIMITATION OF LIABILITY
11.1 B2B – Limitation of Liability
In agreements made with business customers, the Company is under no circumstances liable to business customers for indirect or consequential damages, including but not limited to lost profits, production interruptions, or loss of business opportunities.
11.2 B2C – Mandatory Consumer Protection
The liability limitations in section 11.1 do not apply to Consumers. The company's liability towards Consumers is governed solely by the mandatory provisions of the Consumer Sales Act (2022:260).
11.3 Product Liability
The company's liability for personal injury caused by a product safety defect and for damage to the consumer's property is regulated by the Product Liability Act (1992:18).
PART 12 – RETURNS AND REFUNDS PROCESSING (B2B)
12.1 Commercial buyback for corporate clients
The company may accept the repurchase of products after an individual commercial assessment and at the written request of the business customer.
12.2 Terms of Buyback
Repurchase can be granted provided that:
(a) The product is in its unopened original packaging, unused and in good condition, which allows for immediate resale
(b) all components, supplies, and documentation are included
(c) The product is usually returned within thirty (30) calendar days from the original delivery date
(d) The product is not a special order product or a customized product.
12.3 Deduction in Buyback
In connection with an approved buyback, the Company will make a twenty (20) percent deduction from the original purchase price excluding VAT.
12.4 Freight Costs
The business customer is fully responsible for the shipping costs related to the return of the repurchase.
SECTION 13 – PROCESSING OF PERSONAL DATA (GDPR)
13.1 Data Controller
Grossisten Nordic AB, business ID 559195–5215, address Trintegatan 1, 253 68 Helsingborg, is the data controller for the processing of Customer personal data. Contact information for data protection matters: Email: [email protected]
13.2 Categories of Personal Data
The company processes the following categories of personal data: Identity and contact information Payment information Order and transaction history IP address and technical device information Communication history with the company's customer service Credit information results (for business customers)
13.3 Purpose and Legal Basis
The company processes personal data for the following purposes: Fulfillment of purchase agreements and order processing Billing, payment monitoring, and collections Customer service and handling of complaints Credit assessment for invoice credit (B2B) Direct marketing and newsletters Accounting and financial reporting obligations Website analysis and service development
13.4 Storage Times
Transaction data and accounting materials: seven (7) years Customer relationship data and complaint cases: three (3) years after the end of the customer relationship Consent-based marketing data: until consent is revoked
13.5 Customer Rights Under GDPR
The customer has the right: Right to access information (Article 15) Right to rectification of data (Article 16) Right to erasure of data (Article 17) Right to restriction of processing (Article 18) Right to data portability (Article 20) Right to object to processing of data (Article 21)
13.6 Complaint to the supervisory authority
The customer has the right to file a complaint with the data protection authority (Integritetsskyddsmyndigheten, IMY) regarding the Company's processing of personal data.
13.7 Sharing of information with third parties
The company shares personal data with carefully selected third parties, such as Svea Bank AB, DB Schenker, UC AB, and IT service providers.
SECTION 14 – COOKIES AND TRACKING TECHNOLOGIES
14.1 Use of Cookies
The company's website uses cookies and similar tracking technologies in accordance with applicable legislation.
14.2 Cookie Types
Essential cookies: Technically necessary for the basic functions of the website Analytics and statistics cookies: Used for analyzing visitor traffic Marketing and advertising cookies: Used for remarketing and personalized advertising
14.3 Cookie Management
The customer can manage cookies and withdraw their consent at any time through the Company's cookie banner or browser settings.
PART 15 – SPAM PREVENTION AND ELECTRONIC COMMUNICATION
5.1 Unsolicited Email Policy
Grossisten Nordic AB fully respects the customer's right to privacy and does not send unsolicited commercial emails.
15.2 Permitted Communication
Event communication: Order confirmations, delivery notifications, and payment confirmations
Marketing Communication: Newsletters and product offers exclusively for Customers who have given their active consent
15.3 Order Cancellation
The customer can easily unsubscribe from marketing communications at any time by clicking the unsubscribe link in each marketing message.
SECTION 16 – HINTATAKUU
16.1 Price Guarantee Terms
The company offers a price guarantee upon request against verified lower prices of competitors in the Nordic markets, provided that:
(a) Price change request is made before the Order confirmation.
(b) The customer sends a valid URL link to the product in the Nordic online store where the price is verified to be lower.
(c) The competitive price applies to an identical product that is in stock and available immediately.
(d) The price guarantee applies exclusively to Nordic online retail companies.
16.2 Implementation
16.2 Implementation In the case of an approved price guarantee application, the Customer will receive a personal discount code to adjust the price at checkout.
SECTION 17 – FORCE MAJEURE
17.1 Definition
17.1 Määritelmä Ylivoimainen este (Force Majeure) on Yrityksen kohtuullisen hallinnan ulkopuolella oleva olosuhde tai tapahtuma, mukaan lukien luonnonkatastrofit, sota, pandemia, lakko, viranomaisen määräys ja kriittisen infrastruktuurin vakava häiriö.
17.2 Legal consequences
In the event of a force majeure, the Company is released from its obligation to fulfill its contractual obligations for the duration of the event.
17.3 Notification Obligation
17.3 Notification Obligation The Company must notify the Customer in writing of the Force Majeure as soon as possible and no later than within five (5) Business Days.
17.4 Right of withdrawal in the event of a long-term force majeure
If a Force Majeure event lasts for more than sixty (60) consecutive calendar days, either party has the right to terminate the Agreement without any right to compensation.
SECTION 18 – TRANSFER OF THE AGREEMENT AND RECEIVABLES
18.1 Company's Right of Transfer
18.1 Company's Right of Transfer Grossisten Nordic AB reserves the right to transfer its rights and obligations to a subsidiary within the same group without the Customer's prior written consent.
18.2 Transfer of Receivables
The company reserves the right to transfer its claims related to the Customer to third parties.
18.3 Customer Transfer Ban
18.3 Customer Transfer Prohibition The Customer does not have the right to transfer their rights or obligations to third parties without the prior written consent of the Company.
PART 19 – APPLICABLE LAW AND DISPUTE RESOLUTION
19.1 Applicable Law
These general terms and all agreements made with the Company are governed by and interpreted exclusively in accordance with the substantive law of Sweden.
19.2 Dispute Resolution – Consumers (B2C)
In disputes, the following order applies:
(a) Direct negotiations at [email protected]
(b) Allmänna reklamationsnämnden (ARN), Box 174, 101 23 Stockholm
(c) EU ODR platform: http://ec.europa.eu/consumers/odr/
(d) General court, whose seat is the Helsingborg District Court (Helsingborgs tingsrätt)
19.3 Dispute Resolution – Business Customers (B2B)
Disputes shall be finally resolved in the Helsingborg District Court (Helsingborgs tingsrätt) as the agreed exclusive jurisdiction.
SECTION 20 – CHANGES TO GENERAL TERMS
20.1 The company's right to change the terms
The company reserves the right to review and update these general terms and conditions. The amended terms will take effect when they are published on the company's website.
20.2 Notification of Significant Changes
The company will notify registered customers of significant changes with at least thirty (30) calendar days' notice.
PART 21 – CONTACT INFORMATION AND OTHER TERMS
21.1 Contact Information
| Data group | Information |
| Company name | Grossisten Nordic AB |
| Business ID | 559195–5215 |
| Registered address | Trintegatan 1, 253 68 Helsingborg, Sweden |
| VAT number | SE559195521501 |
| Customer Service – Email | [email protected] |
| Customer Service – Phone | +46 42 456 91 50 |
| Complaints/Returns – Email | [email protected] |
| Data Protection (GDPR) – Email | [email protected] |
| Customer service hours | Phone hours: Mon-Fri 08:00-13:00 and 14:00-17:00 EET |
21.2 Distinguishability
If one or more provisions of these general terms are found to be invalid, it shall not affect the validity of the other provisions.
21.3 Entire Agreement
These general terms, together with the relevant Order Confirmation and any additional written agreements, constitute the complete and exclusive Agreement between the parties.
21.4 Waiver of Rights
The fact that the Company does not exercise its right at a certain time shall not be interpreted as a permanent waiver of the right to exercise that right later.
21.5 Language and Interpretation Preference
These general terms have been drafted and published in Swedish. In the event of any discrepancies between the Swedish version and a possible translation, the Swedish version shall always take precedence in interpretation.
The customer confirms that they have read, understood, and accepted these general terms in their entirety by placing an order with Grossisten Nordic AB.
LAST UPDATED: 14.4.2026 DOCUMENT VERSION: 2.1 GROSSISTEN NORDIC AB | Trintegatan 1, 253 68 Helsingborg, Sweden